Privacy Policy:

 

General

We are committed to protecting your privacy. This privacy policy explains what information we collect about users of our web site and describes how we will use it.

Our web site contains links to other sites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, your information may be used by the operators of those sites in accordance with their privacy policy, which may differ from ours.

What information do we collect?

We collect information from you when you fill out a form. When contacting us through our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we do with the information we collect?

Any of the information we collect from you may be used in the following ways:

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your inquiry, in addition to receiving occasional company news, updates, related product or service information, etc.

Disclosures of your information

We will not sell, trade or rent information about you to others.

What about cookies?

"Cookies" are small pieces of information that are stored on your computer's hard drive by your web browser. We use cookies to maintain the items added to your shopping cart. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. Allow your browser to accept cookies if you would like to use the functionality of this site.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes here.

 

 

 

Security Policy:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. All pages on this website that transmit sensitive data use SSL encryption.

 

 

 

Shipping Policy:

Shipping is calculated in the shopping cart during checkout before payment is processed.

Shipping costs are calculated using the least expensive carrier based on the delivery time you select and the shipping weight of the order.

Order Processing

We ask our customers to please allow 1-2 business days for their orders to be processed and shipped. 

We cannot guarantee weekend delivery. To estimate the delivery time frame, please use the delivery window of Monday – Friday.

In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to info@fiftyshaydesofplay.com referencing your order number.

Order Tracking

When your order is shipped, you will receive an email containing the tracking number at the end of the business day.

Please feel free to contact Customer Service if you have any questions regarding your order.

 

 

 

 

Return Policy:

We offer a 30-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.

Defective Items:
If you or your customer received a defective item, you may return it within 30 days from receipt of delivery. You will need to contact our Customer Service department at info@fiftyshaydesofplay.com. In the body of the message, please reference the item number, order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.

If a replacement is desired, the defective item will be replaced upon validation of defect.

Unwanted Items:
If you are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. Note: Our Customer Service Representatives will provide a store credit for the price paid for the product minus a 20% restocking fee.

To initiate a return, please contact our Customer Service department at info@fiftyshaydesofplay.com. In the body of the message, please reference the item number, and order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted.

 

 

 

 

Contacting Us:

If you have any questions regarding these policies, you may contact us using the information below.

Business Email:

info@fiftyshaydesofplay.com

 

Business Phone Number:

(615) 669-2465

 

Business Address:

165 California Road #826

 

Quakertown, PA 18951